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Case Study
ClixHealth’s Digital Transformation Journey
Overview
Objective
Client Background
Challenge
Solution
Outcome
Overview
Objective
Client Background
Challenge
Solution
Outcome
Overview
ClixHealth is a dynamic, fast-scaling healthcare network in the Philippines committed to delivering high-quality, continuous medical care. To drive operational excellence and eliminate the administrative complexity of traditional clinic management, ClixHealth partnered with DataHouse to accelerate its healthcare digital transformation journey.
By implementing the smart VizEMR an advanced Electronic Medical Record (EMR) which is Clinical Management solution integrated with the scalable VizPlatform, DataHouse transformed ClixHealth’s daily operations into an agile, secure, and highly synchronized patient-first medical environment.
Objective
- Centralize patient records and appointments in one system.
- Enable secure patient access to health records through a patient portal.
- Implement Revenue Cycle Management (RCM) capabilities to improve billing efficiency, claims processing, and financial transparency.
- Enable centralized inventory management for better medical supply tracking and operational control .
- Deliver real-time reporting and analytics modules, including transaction reporting, and patient exploration insights for data-driven decision-making .
- Improve coordination among healthcare professionals.
- Transition traditional, manual processes into automated workflows to increase administrative throughput.
- Enhance patient care by giving providers more time to focus on treatment.
Client Background
Industry
Healthcare / Medical Clinics
About the Organization
ClixHealth is a modern primary care and outpatient healthcare network in the Philippines, focused on providing comprehensive, reliable, and patient-centered medical services. Designed to bridge the gap in local healthcare access, ClixHealth integrates essential medical consultations, advanced diagnostic laboratories, and pharmacy services under one roof. Driven by clinical innovation and community-focused care, the network utilizes state-of-the-art management systems to streamline daily clinical workflows, reduce administrative complexity, and ensure a seamless, high-quality healthcare experience for every patient.
Headquarters/Location: Cainta, Riza/ Manila, Philippines
Specialization: Primary and Outpatient Care, Laboratory and Diagnostics, Imaging Services, Minor Surgery, and In House Pharmacy.
Challenge
- High Administrative Demands: Traditional paperwork and manual data-entry practices in patient onboarding and chart updates created high administrative effort, leading to inadvertent bottlenecks in consultation queues.
- Data Decentralization: Patient clinical records, pharmacy inventory, and billing reports were maintained across disparate touchpoints, requiring extensive time for cross-verification.
- Infrastructure Constraints: Relying on rigid data storage systems limited real-time availability of patient insights across multiple clinics, hindering the capability for instant, cross-site care coordination.
Solution
Clinical Management System for Scalable Premium Healthcare Networks
DataHouse implemented VizEMR to transition ClixHealth from a paperwork-heavy workflow into a centralized, modern smart-clinic ecosystem:
- Comprehensive Medical Records: Clinicians can capture, view, and securely update patient histories, vital signs, and multi-visit clinical notes as well as access laboratory and imaging results with a few simple clicks.
- Seamless Prescription Tracking: Integrated digital prescriptions allow doctors to directly route orders to the pharmacy, ensuring maximum safety and clear instructions.
Core Capabilities
The modern self-service portal includes the following features:
- Centralized appointment scheduling and management
- Real-time access to accurate patient records
- Streamlined care coordination across healthcare teams
- Customizable workflows designed with staff feedback
- Modern, user-friendly interface that minimize unnecessary clicks
- Efficient Inventory Management
- Comprehensive Billing & Reporting System
- Secure Patient Portal for Easy Access to Medical Information
- Integrated Pharmacy Management Module
Outcome
- Successful go-live of VizEMR across ClixHealth clinics.
- Positive adoption from medical staff and administrative teams.
- Improved clinical efficiency through centralized workflows.
- Reduced manual administrative work.
- Faster, more reliable access to patient data.
- Enhanced collaboration and coordination among teams.
- More time dedicated to delivering patient-centered care.
VizEMR has truly transformed the way we manage our daily workflow. With all patient information and scheduling tools in one place, we can work more efficiently, reduce manual tasks, and spend more time focusing on delivering quality patient care.
Ms. Rose
Clinical Intake Representative, ClixHealth
About DataHouse
Founded in 1975, DataHouse is the longest-standing IT consultancy in Hawaii and has developed a reputation as the go-to company for solving complex IT problems for both public and private sector organizations. We specialize in business process reengineering and the upgrade of outdated systems to harmonize with our clients’ strategic goals and vision.
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