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Case Study
Driving Core Banking Transformation at First Hawaiian Bank
Overview
Objective
Client Background
Challenge
Solution
Implementation
Outcome
Next Step
Overview
Objective
Client Background
Challenge
Solution
Implementation
Outcome
Next Step
Overview
When First Hawaiian Bank sought to modernize its core banking operations, the scale and complexity of the initiative required a dedicated delivery partner. To bridge the gap between strategy and execution, the organization engaged DataHouse to drive the project across four critical pillars: Project Management, Business Analysis, Quality Assurance, and Training.
Objective
Strengthen program and project management execution.
Improve requirements clarity and acceptance readiness.
Establish robust QA and testing processes.
Support training and knowledge transfer for smooth adoption.
Client Background
Industry
Banking
About the Organization
First Hawaiian Bank is a premier Hawaii-based regional bank requiring structured delivery support, cross-functional coordination, and quality assurance to execute a complex core migration initiative.
Challenge
Problem Statement
First Hawaiian Bank was undergoing a complex core migration with coordination gaps across multiple teams and systems, limited planning visibility, unclear requirements, weak QA coverage, and insufficient training readiness, all of which created significant delivery and adoption risk.
Impact
Without a coordinated delivery framework, the bank risked scope creep, missed milestones, and a disjointed go-live that could undermine operations and stakeholder confidence. Fragmented testing and unclear requirements threatened to surface critical defects late in the cycle, increasing cost, timeline risk, and the potential for business disruption during a high-stakes system transition.
Solution
Proposed Solution
DataHouse partnered with First Hawaiian Bank to provide comprehensive delivery support across the full lifecycle of the core migration initiative. We embedded delivery expertise directly into First Hawaiian Bank’s project teams, providing structured consulting and program execution support across planning, execution, quality, and readiness. The engagement delivered the following capabilities:
Key Features
Structured Project Governance: Implemented standardized planning, scheduling, and stakeholder coordination to ensure accountability.
Precision Business Analysis: Conducted stakeholder analysis and documentation to transform business needs into clear, actionable requirements and UAT (User Acceptance Testing) criteria.
End-to-End Quality Assurance: Established a robust QA framework, including test planning, defect tracking, and automation design to ensure system integrity.
Change Management & Training: Developed comprehensive training materials and adoption strategies to prepare the workforce for the new system.
DataHouse Integrated Delivery Support Framework
Implementation
Embedded directly into First Hawaiian Bank's project team as an integrated delivery extension.
Support spanned the full initiative from planning through go-live readiness
Designed to work within First Hawaiian Bank's existing project governance, tools, and stakeholder structures.
Aligned with established processes to minimize disruption while strengthening delivery execution.
Delivery frameworks, documentation standards, and QA processes were tailored to First Hawaiian Bank's regulatory environment and system landscape.
Support model was scaled to fit the complexity of a financial services core migration.
Outcome
Achievements
Strengthened execution control and delivery readiness across the core migration initiative.
Improved stakeholder alignment and cross-functional coordination throughout the program.
Enhanced requirements clarity and acceptance readiness at key delivery milestones.
Established structured QA and defect management processes across impacted systems.
Delivered training and documentation to support organizational adoption.
Key Benefits
Reduced delivery risk through structured planning, tracking, and governance.
Higher confidence in go-live readiness through disciplined testing and QA coverage
Clearer accountability and visibility across project workstreams.
A more adoption-ready organization through structured training and knowledge transfer.
A long-standing delivery partnership built on trust, responsiveness, and consistent execution.
First Hawaiian Bank has a long-standing relationship with DataHouse, and we appreciate the partnership that the team at DataHouse provided as we look to implement the VizPlatform (formerly 'LumiSight') application. The implementation and customization of the VizPlatform app has gone smoothly for us, and we appreciate DataHouse's partnership. We have experienced very few challenges, and the team has been very responsive to our requests.
Michael Coates
Former Executive Vice President Enterprise Operations, First Hawaiian Bank
About DataHouse
Founded in 1975, DataHouse is the longest-standing IT consultancy in Hawaii and has developed a reputation as the go-to company for solving complex IT problems for both public and private sector organizations. We specialize in business process reengineering and the upgrade of outdated systems to harmonize with our clients’ strategic goals and vision.
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