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Case Study
From paper-based to digital: How Hawaii’s largest court reporting firm transformed its business by putting users first
Overview
Client Background
Challenge
Solution
Outcome
Overview
Client Background
Challenge
Solution
Outcome
Overview
For 46 years, Ralph Rosenberg Court Reporters, Hawaii’s largest court reporting firm, operated successfully with manual, paper-based processes. However, when the COVID-19 pandemic hit, they risked losing clients to competitors’ digital services. In response, they transformed into a digital business with streamlined operations and web-based interactions. With their innovative spirit and a knack for selecting the right team and technology, Ralph Rosenberg Court Reporters not only triumphed when times were tough, they raised the bar for their industry.
Client Background
Industry
Legal / Court Reporting
About the Organization
Ralph Rosenberg Court Reporters is Hawaii’s largest full-service certified court reporting firm. With an eye for future-focused innovation, they offer technology-enabled services and deliver exceptional customer experiences.
Challenge
Problem Statement
Adapting to market disruptors
Pandemic-related shutdowns constrained litigations and generated insurmountable backlogs that left teams scrambling. Suddenly everyone worked from home, meetings were on Zoom, and file-sharing for depositions became a nightmare. It was no surprise when loyal clients leaned toward digital services to get jobs done faster, leaving paper-based companies in the dust.
Ralph Rosenberg, the visionary founder of Ralph Rosenberg Court Reporters, and his son Andy Rosenberg saw the need for speed and agility and knew it was time for a digital business transformation.
Impact
Digital outperforms paper
Since 1975, the company relied on manual, paper-based operations. The inevitable back-and-forth communication, tedious document handling, and recovery of lost files aggravated all parties and slowed litigations. Clients, court reporters, and the Rosenberg team wanted faster, easier ways to schedule depositions, assign court reporters, and securely share files. Above all, they desired a solution that put their staff and customers’ needs first.
Solution
Prioritize people’s needs
The Rosenbergs wanted to simplify processes and keep their talented team focused on exceptional customer service. They envisioned a 24/7 self-service file-sharing system to centralize information, store and share files securely, and make scheduling easier. Their goal was to create the ultimate user experience that distinguished their team from competitors.
Find a partner with shared values
Ralph and Andy Rosenberg looked for a technology partner who shared their high customer service standards and long-standing values. They consulted their network, and a trusted contact referred them to DataHouse.
Combine configurable technology with custom solutions
DataHouse started with LumiSight ( VizPlatform ), a pre-engineered end-to-end technology platform, and configured it for Ralph Rosenberg Court Reporters’ unique requirements.
The team built a secure document management system with custom business logic and intelligent automation in an Amazon Virtual Private Cloud (VPC). They configured cloud-based services to synchronize front-end and back-end operations, scale on-demand, eliminate unnecessary costs, and ensure business continuity.
They also designed and developed custom user-friendly applications and integrated reporting services to monitor data and provide insights on usage.
Outcome
Faster service, happy customers
Clients and staff praised the new digital storefront equipped with a 24/7 self-service file-sharing portal and online booking system. Ralph and Andy Rosenberg received outstanding feedback during user acceptance testing and continue to hear positive reviews from clients, court reporters, and staff. Now, clients request depositions and upload exhibits within minutes. Web administrators manage scheduling and documents with just a few clicks, and the system automatically notifies users – no more lost files, no more back-and-forth communication. Processes and information are centralized, secure, and easy to use.
A business prepared for change
Overall, launching with LumiSight ( VizPlatform ) and building custom solutions gave Ralph and Andy Rosenberg the cutting-edge technology they need to stay prominent in the market and ahead of the competition. With their resilient system, they can adapt quickly and prepare their staff and clients for future change.
Testimonial
The goal was to make everything as simple and easy as possible, and it’s paid off because everyone has had a great user experience.
– Andy Rosenberg, Ralph Rosenberg Court Reporters
Ralph Rosenberg
Andy Rosenberg
About DataHouse
Founded in 1975, DataHouse is the longest-standing IT consultancy in Hawaii and has developed a reputation as the go-to company for solving complex IT problems for both public and private sector organizations. We specialize in business process reengineering and the upgrade of outdated systems to harmonize with our clients’ strategic goals and vision.
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