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Case Study
Transforming Hospital Operations with a Unified HIS Platform
Overview
Objective
Client Background
Challenge
Solution
Implementation
Outcome
Next Step
Overview
Objective
Client Background
Challenge
Solution
Implementation
Outcome
Next Step
Overview
Makati Life Medical Center (MLMC) stands as a flagship public-private partnership (PPP) hospital in the Philippines, dedicated to providing world-class, accessible healthcare services. To support its modern facility and rapidly growing patient base, MLMC partnered with DataHouse to build a resilient, fully integrated digital ecosystem.
By deploying a unified Health Information System (HIS) and Enterprise Resource Planning (ERP) platform built on AWS cloud infrastructure, DataHouse has empowered MLMC to streamline hospital workflows, ensure data integrity, and deliver an elevated, patient-centric care experience.
Objective
Build a connected healthcare ecosystem by implementing VizHIS for Makati Life Medical Center’s clinical workflows, supported by VizERP as the unified operational backbone across Integra Management.
Create seamless, real-time data flow connecting clinical, administrative, and financial functions.
Equip hospital leadership with real-time dashboards for informed, data-driven decision-making.
Elevate precision and speed across patient registration, billing, pharmacy, and inventory management.
Build a scalable digital foundation ready for future growth and smart hospital innovation.
Client Background
Industry
Healthcare / Hospital Services
Organization
Makati Life Medical Center is a state-of-the-art Level 2 hospital located in Barangay Bel-Air, Makati City, Philippines. Designed as a 360-bed, 14-story tertiary-level healthcare facility, the hospital was established through a public-private partnership between the City Government of Makati and LifeNurture Inc.
MLMC delivers comprehensive, advanced medical services across inpatient, outpatient, emergency, pharmacy, and administrative functions, including specialized cancer care, cardiac services, and robotic-assisted physical rehabilitation. As a next-generation institution serving a broad urban population, the hospital was purpose-built for technology-enabled, patient-centered care at scale.
Location: Philippines
Challenge
As a premier healthcare institution, Makati Life Medical Center recognized early on that traditional, fragmented hospital management systems could not sustain its vision for future-ready medical care.
To achieve seamless care delivery, MLMC needed to address several operational touchpoints:
Infrastructure Silos: Separate legacy systems for clinical data, pharmacy, and billing limited real-time data flow, requiring high administrative efforts to cross-verify patient records.
Operational Latency: Manual bottlenecks in registration and discharge workflows created administrative burdens, pulling valuable medical staff away from direct patient interactions.
Scalability Demands: Relying on on-premise infrastructure posed risks for long-term data backup, disaster recovery, and the rapid scalability required for a multi-specialty medical complex.
Solution
DataHouse architected and deployed a comprehensive, enterprise-grade solution tailored specifically to MLMC’s operational scale. The solution centers on VizHIS, a fully integrated clinical management platform, complemented by VizERP for back-office operations. Together, these systems create a unified digital ecosystem connecting every touchpoint of the patient journey and hospital operations.
Connected Clinical & Operational Healthcare Platform
Implementation
Phased rollout, zero disruption
VizHIS was deployed through a structured phased rollout, beginning with core modules (registration, consultation, and medical records) and progressively expanding to billing, pharmacy, and inventory management. Staff across all departments received comprehensive training to ensure confident adoption from day one.
VizHIS and VizERP were fully synchronized so that clinical, financial, and HR data flows in real time, eliminating silos entirely. The system was configured with role-based access controls, tailored clinical workflows, and executive leadership dashboards, ensuring every user has the interface and information they need to operate efficiently.
Outcome
A future-ready foundation for smart hospital care
Enhanced patient throughput: The entire care cycle from registration to discharge is accelerated through streamlined treatment coordination and administrative processing.
Operational precision and control: Minimized billing and pharmacy errors, with superior financial transparency across procurement and resource management.
Unified, scalable foundation: Improved cross-departmental synergy through real-time data sharing on infrastructure built for long-term digital growth.
Insurance compliance and faster reimbursement: PhilHealth e-Claims integration reduces claim errors, shortens payment cycles, and ensures full regulatory compliance under the Universal Health Care Act.
AI-ready infrastructure: The architecture is designed to support future smart hospital innovations, including predictive analytics and automated clinical decision support.
Our partnership with DataHouse is a significant step in Makati Life Medical Center’s journey toward becoming a digital-first and smart hospital. With DataHouse’s strength in enterprise technology and systems integration, we are moving beyond fragmented legacy systems into a unified HIS and ERP platform that connects care delivery, operations, and decision-making. This transformation is ultimately about human experience, creating a more seamless, responsive, and patient-centered hospital journey. As we align our roadmap with HIMSS standards, we are building a smarter, safer, and more integrated model of healthcare for the Philippines.
Dr. Dennis Sta. Ana
President CEO MLMC
Next Steps
Continuous partnership beyond go-live
DataHouse remains committed to MLMC’s long-term success through dedicated post-deployment support, continuous system optimization, and strategic technology consultation. Regular system reviews, updated user training, and roadmap planning sessions ensure the hospital’s digital infrastructure evolves in step with its growth and patient care objectives.
About DataHouse
Founded in 1975, DataHouse is the longest-standing IT consultancy in Hawaii and has developed a reputation as the go-to company for solving complex IT problems for both public and private sector organizations. We specialize in business process reengineering and the modernization of legacy systems — helping clients align technology with strategic vision.
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